Reputation Management: Settings

The review widget is a powerful tool for collecting and showcasing customer feedback, helping businesses improve their online reputation. With an intuitive interface in the Reputation Management section, users can easily manage review settings, requests, and QR codes. The addition of Smart Spam Detection further enhances control by automatically identifying and filtering spam reviews, ensuring only genuine feedback is highlighted.

Accessing the Reputation Management Section

Navigate to the Reputation tab:

• Go to the Settings menu within this tab.

Reviews AI

Get suggestions on review responses through AI.

Setting Up Your Review LinkGo to the Review Link Section

• If you have Google My Business (GMB) or Facebook integrated, you will see the review link added automatically.

• If these options are not integrated, you will need to set them up first.
• You can also create a custom link where your customers can provide reviews.

Selection of Review Request Link Generation

• This feature allows you to select the page and platform for generating review request links, simplifying the process of directing customers to your preferred review sites.

Review Balancing/Management

The Review Balancing feature allows you to distribute your review requests across multiple platforms, helping you build a well-rounded online reputation.

Benefit: This ensures better visibility by spreading feedback across key platforms like Google, Facebook, and Yelp, increasing your presence and credibility.

How to Use:

• Go to the Reputation tab.
• Navigate to 'Settings,' and configure the review links to send requests to different platforms.

Email and SMS Review Request

Managing your reputation has just become easier with the review request SMS and emails. This allows you to preview and edit email templates directly within the review request section, streamlining the process and saving you time.

Reviews QR:

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Reviews QR is a powerful feature designed to streamline the review collection process through customizable QR codes.

• Create QR Codes: Click "Create QR Code," customize it to fit your brand, and download it.

• Implement and Track: Place the QR codes where customers can easily scan them, like on business cards or posters. Track scan metrics to optimize your strategy.

Review Request Behavior

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Select Review Request Action

• In the Review Request section, you can choose what happens when you click the review request button:
• Send a review request immediately once.
• Follow a custom schedule for review requests.

Request Review WidgetEdit Your Review Requests Widget

• Go to the Reputation tab and then to Widgets.
• For detailed instructions, refer to our article "How to Create and Customize Your Review Widget."

Review Filtering and Display OptionsFiltering Reviews by Pages

• You can filter out reviews based on specific pages.
• This allows for more granular control over which reviews are displayed, helping you focus on the most relevant feedback for each page.

Setting Minimum Rating for Reviews

• You can select the option to set a minimum rating for reviews that appear in the review widget.
• This feature helps maintain a positive image by highlighting higher-rated reviews, while also giving you control over the displayed content.

IMPORTANT NOTE:

Legal Considerations

Be mindful of local regulations and guidelines regarding the display of reviews, as some regions have specific rules about this practice. It is recommended to consult with a legal expert to ensure compliance with local laws and regulations.

Enhanced Privacy for HIPAA-Compliant Locations

Enhanced the privacy of review widgets for HIPAA-compliant locations by displaying reviewer initials instead of full names, ensuring sensitive information remains confidential.

Benefit: This increases customer trust by protecting personal information while allowing businesses to showcase authentic reviews.

To Enable this Feature: Ensure that your location is HIPAA-compliant.

Send Review LinkCurrent Status

• At the moment, this button has been disabled.

• You can now send the review link from the Reputation tab menu, on the left side of your screen, and under Reviews, click Send Review Request.

Smart Spam Detection

Smart Spam Detection is a valuable feature in Reviews Management that automatically flags potential spam reviews, helping businesses maintain a clean and authentic online presence.

Additionally, users can review flagged content and mark it as “Not Spam” if necessary, giving full control over published reviews.

To use,

• Navigate to Reputation on the left > Settings on the top > Spam Reviews
• Turn on Spam Detection and manage flagged content as needed.

FAQ:

1. How can I set up my review link if I don't have Google My Business (GMB) or Facebook integrated?****If GMB or Facebook is not integrated, you'll need to set up these accounts first. Once integrated, the review link will be automatically added. Alternatively, you can create a custom review link where your customers can leave feedback.

2. What actions can I choose for the review request button?****You can select to send a review request immediately once the button is clicked or set a custom schedule for sending out review requests. This feature allows you to control the timing of when customers receive your requests.

3. How do I customize my email templates for review requests?****You can customize your review request emails by accessing the Email Builder from the Reputation Settings. Click the "Open Email Builder" button, edit the template, and preview the changes across desktop, tablet, and mobile views to ensure compatibility.

4. Can I filter which reviews are displayed in the review widget?****Yes, you can filter reviews based on specific pages and set a minimum rating for reviews displayed in the widget. This feature helps you control which feedback is highlighted, allowing you to focus on showcasing positive reviews.

5. How does the Reviews QR feature work, and how can I use it?****The Reviews QR feature allows you to create customizable QR codes for collecting reviews. Once you create and download the QR code, place it in accessible locations such as business cards or posters. You can track scan metrics to evaluate the effectiveness of your review collection strategy.

6. Can I filter reviews to only show spam reviews?

Yes, we've added a filter option that allows you to view only the reviews marked as spam. This helps you quickly manage and review flagged content.

7. Will AI still respond to reviews marked as spam?

No, AI will not respond to reviews that have been flagged as spam. This ensures that irrelevant or fraudulent reviews don’t affect your automated responses or your reputation management efforts.

Updated on: 21/11/2025