Conversations: Group Chat for SMS

The Group Chat feature in HUXLEY’s CRM allows you to initiate SMS group conversations, bringing multiple contacts together in one streamlined message thread. With this addition, you can enhance collaboration and maintain real-time communication with multiple participants, whether you're coordinating deals, providing updates, or fostering teamwork.

Key Features and Benefits

• Expanded Communication: Communicate with up to 10 contacts (including yourself) in one group, allowing participants to engage as a team.
• Real-Time Updates: Every participant receives messages in real-time, ensuring everyone stays informed and connected.
• Seamless Interaction: Group chat behaves like any typical group SMS, providing a familiar experience.
• Status Tracking: Easily track message statuses, including sent, delivered, and failed indicators for each participant.

How to Use Group Chat

Step 1: Create a New Group Chat

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1. In the Conversations section, click Create a New Message.
2. Select Group Message as your message type.

Step 2: Select Contacts and Phone Number

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1. Choose the phone number (US/Canada) that you’ll use for the group chat.
2. Add up to 10 participants by selecting their primary or secondary phone numbers from your contact list.

Step 3: Start the Conversation

1. After creating the group, type your message and click Send.
2. Any replies from participants will appear in the group, keeping everyone updated in real time.

Step 4: Manage Group Details

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• You can view contact details in the group chat by clicking on the chevron icon next to their names.

• Updated or deleted contacts will show tags to notify you of changes, ensuring transparency within the group.

Access & Permissions

• Assigned Data Access: Users with limited data access will only see group chats with contacts assigned to them.
• Admin Privileges: Admins have full access to all phone numbers and group chats across locations.

Benefits of Group Chat

• Enhanced Collaboration: Streamlines group discussions, reducing the back-and-forth of individual messages.
• Efficient Coordination: This keeps everyone on the same page with a single group message, ideal for scenarios requiring teamwork.
• Improved Response Time: By keeping all participants engaged in real-time, decisions can be made faster.

Pro Tips Add Key Contacts: Carefully select relevant contacts to ensure effective communication within the group.

1. Keep It Organized: Use group chats for messages that require a coordinated response to avoid separate threads.
2. Track Updates: Monitor message status indicators (sent, delivered) to ensure your message reaches every participant.

FAQs

Q: How do I start a Group Chat?**A: Navigate to the Conversations section, click **Create a New Message, select Group Message, and add up to 10 participants. You’re all set to start the conversation.

Q: Can I see the message status for each participant?****A: Yes, message status (sent, delivered, or failed) is shown for each contact, helping you keep track of communication.

Q: Who can use Group Chat?****A: Admins and users with access to the phone numbers can use the Group Chat feature, following assigned data permissions.

Q: What happens if a contact in the group changes or is deleted?****A: Messages will continue to be sent to the original number, with “Updated” or “Deleted” tags beside their names for clarity.

Q: Is Group Chat available internationally?****A: Currently, Group Chat only supports US and Canadian phone numbers associated

With Group Chat in HUXLEY’s CRM, improve team efficiency and engagement, keeping everyone connected and informed.

Updated on: 21/11/2025