What To Do If A Page Won't Load

If you're experiencing trouble with a page not loading, you may see a loading icon in the center of the screen. It is also possible a page just simply won't load at all. The most common resolution for this is to clear your cache/cookies/history. The steps vary slightly depending on what web browser you're using. Here are steps for how to resolve in a Google Chrome browser, the most common option for users of HUXLEY. (Scroll down for some Safari troubleshooting tips.)

Step 1: Clear Your Site Data.

• Right-click on the screen.
• Select "Inspect" > "Application".
• (You may need to click the >> to view "Application").
• Choose "Storage" from the menu.
• Click the "Clear Site Data" button

Step 2: Clear Your Cookies.

• Click the lock icon next to the URL of the page (in this example we use google.com but you'll want to use the actual page that isn't loading)
• Select "Cookies".

• Click the "Remove" button in the popup window that appears.

Step 3: Do a hard refresh of the web browser.

• On a PC, use the command Control + F5.
• On a Mac, use the command Command + R.

Step 4: Reset Chrome Flags.

• If the hard refresh of the web browser still didn't work, enter this into your search bar: chrome://flags/

• When the page loads, reset all to default.
• Then do another hard refresh of the browser.

Steps to clear Safari cache:

Step 1: Click the "Safari" drop-down menu.

Step 2: Select "Preferences". Click on the "Advanced" tab.

Step 3: Choose the "Show Develop" menu in the menu bar checkbox, and then close the Preferences window.

Step 4: Choose the "Develop" drop-down menu.

Step 5: Click "Empty Cache".

Step 6: Refresh your web browser

FAQ:

1. How do I know if a browser extension is causing the issue?****Try disabling all extensions and then reloading the page. If the issue is resolved, re-enable extensions one by one to identify which one is causing the problem.

2. What is a hard refresh, and how is it different from a regular refresh?****A hard refresh bypasses the cached files and forces the browser to load the most recent version of the page from the server.

3. Can I follow the same steps to clear cache and cookies in other browsers like Firefox or Edge?****The steps are similar but may vary slightly. In most browsers, you can access these settings through the menu options or by right-clicking on the page and selecting developer tools.

4. Will clearing cookies log me out of websites?****Yes, clearing cookies will likely log you out of websites as it removes stored login sessions and preferences.

5. How often should I clear my cache and cookies to avoid loading issues?****While there’s no strict rule, clearing cache and cookies every few weeks or when you notice loading problems can help prevent issues.

Updated on: 11/21/2025